Service & Support

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Sam Chiverton - Service Manager

Service Manager

Sam Chiverton

What We Offer

Our Services

From installation to technical analysis, our expert team provides comprehensive support for all your excavator attachment needs.

Installation

We install everything you need for your excavator attachments, with examples including hitches, tilt rotators, and vibrating pile drivers. Whether it's nationwide, onsite, or at Aussie Buckets HQ, we've got it covered.

Mechanical Connection

Our team efficiently attaches components or the unit itself, ensuring robust and secure mechanical links for tough conditions.

Hydraulic Connection

We expertly connect hoses, valves, case drains, and set pressures for optimal power and safe performance.

Electronic Connection

Our specialists configure computers, controllers, and switches for seamless and reliable operation.

Warranty Coverage

Protection You Can Trust

Compare our warranty options to find the right coverage for your equipment.

Base Warranty

Static Structural Components 5 years
Hydraulic Components 12 months
Mechanical Components 12 months
Ground Engaging Tools (GET) 12 months
Electrical Components 12 months
Attachment Fitment 12 months
Installation & Maintenance 12 months
Priority Service Coverage Not included
Labour for Replacement Components Not covered
Transport Costs Not covered

Comprehensive Warranty

Static Structural Components 5 years
Hydraulic Components 5 years
Mechanical Components 5 years
Ground Engaging Tools (GET) 5 years
Electrical Components 5 years
Attachment Fitment 5 years
Installation & Maintenance 5 years
Priority Service Coverage Included
Labour for Replacement Components Covered*
Transport Costs Up to $1,000

Mining & Quarry Warranty

Warranty Period 375 days / 4,100 hrs**
Materials & Workmanship Defects Covered
Weld Integrity & Porosity Covered
Manufacturing Defects Covered
Casting Defects Covered
Design Specification Compliance Covered
Wear Components (GET, Lips, Shrouds) Not covered
Abrasion/Erosion & Normal Wear Not covered
External/Fire/Rollover Damage Not covered
Unqualified Installation Labour Not covered

All warranties include comprehensive technical support and quality assurance.

*Labour excludes hoses, couplers, adapters, and GET.

**Mining & Quarry: 375 days from delivery OR 4,100 operating hours, whichever occurs first. Applies to Mining Backhoe, Mining Front Shovel, Quarry, and Loader Buckets.

Please see full warranty terms on our Warranties & Policies page.

Warranty Process

Our Warranty Process

A streamlined, you-focused system that ensures quick resolutions, reliable repairs, and continuous product improvements to keep your attachments in peak condition.

1

Notifying Aussie Buckets

Reach out to our service team by phone or email to create a ticket, ensuring your request is promptly logged in our system.

2

Compilation of Data

Submit detailed evidence and documentation to enable a thorough investigation of the issue.

3

Resolution Prepared

Our experts assess the case and develop a customised solution tailored to your needs.

4

Solution Provided

Repairs are performed onsite or at our HQ, or at Aussie Buckets' discretion, a replacement unit may be provided.

5

Continuous Feedback

Feedback on resolved issues is directly shared with our product team to drive ongoing improvements and upgrades.

Video Library

View All
How to Install: Tilt Rotator

How to Install: Tilt Rotator

How to Measure: Excavator Pin Sizes

How to Measure: Excavator Pin Sizes

How to Measure: Excavator Hitch Pin Sizes

How to Measure: Excavator Hitch Pin Sizes

How to Measure: Thumb Pin Sizes

How to Measure: Thumb Pin Sizes

How to Install: Hydraulic Tilting Hitch

How to Install: Hydraulic Tilting Hitch