SERVICE

Service, Support and Installation

Aussie Buckets Service provides expert installation, repairs, and nationwide support for excavator attachments across Australia. Our qualified technicians deliver seamless on-site installations or in-house solutions at our HQ, ensuring peak performance with minimal downtime. From comprehensive repairs and routine servicing to our industry-leading 5-year warranty with optional extended coverage, we optimise your uptime and protect your investment in tough conditions.

Services

What we offer

01 – Installation

We install everything you need for your excavator attachments, with examples including hitches, tilt rotators, and vibrating pile drivers. Whether it’s nationwide, onsite, or at Aussie Buckets HQ, we’ve got it covered.

Mechanical Connection: Our team efficiently attaches components or the unit itself, ensuring robust and secure mechanical links for tough conditions.

Hydraulic Connection: We expertly connect hoses, valves, case drains, and set pressures for optimal power and safe performance.

Electronic Connection: Our specialists configure computers, controllers, and switches for seamless and reliable operation.

02 – Commissioning

Onsite commissioning services for all attachments, giving our clients peace of mind that their equipment can be used safely and in full compliance from the very first day of operation.

Verification of Fitment: Ensuring all attachments are perfectly fitted to the equipment for reliable performance.

Material and Site Condition Analysis: Assessing materials and site conditions to tailor commissioning for maximum efficiency.

Operational Checks, Compliance, and Operator Training: Conducting thorough tests for compliance, functionality, and providing hands-on operator training.

03 – Repairs

Warranty, repairs, general servicing, or simply giving your attachment a birthday – all can be carried out in-house by qualified industry professionals, ensuring quality repairs that prevent future downtime.

Warranty Claims: Addressing and resolving any warranty issues, from mechanical to hydraulic solutions, with expert care.

Accidental Damage or Preventive Maintenance: Repairing accidental damage and performing preventive maintenance to keep your equipment in top shape.

Machine Changes or Modification Requests: Handling custom modifications or machine changes to meet your specific operational needs.

04 – Technical Analysis

We collaborate with our business development team and product specialists to deliver technical expertise, ensuring the ideal attachment matches your specific job demands and machine specifications. We provide in-depth analysis of key factors such as:

Lifting Capacities and Height Restrictions: Evaluating machine load limits and height constraints to ensure optimal attachment compatibility.

Hydraulic Fitup Requirements and Performance: Assessing hydraulic compatibility and optimising performance for seamless integration.

Product Analysis: Finding the balance between site requirements, budget, and attachment performance outcomes.

Warranty

Our Warranty Process

A streamlined, you-focused system that ensures quick resolutions, reliable repairs, and continuous product improvements to keep your attachments in peak condition.

Notifying Aussie Buckets

Reach out to our service team by phone or email to create a ticket, ensuring your request is promptly logged in our system.

Compilation of Data:

Submit detailed evidence and documentation to enable a thorough investigation of the issue.

Resolution Prepared

Our experts assess the case and develop a customised solution tailored to your needs.

Solution Provided

Repairs are performed onsite or at our HQ depending on the situation, or at Aussie Buckets' discretion, a replacement unit may be provided.

Continuous Feedback Cycle:

Feedback on resolved issues is directly shared with our product team to drive ongoing improvements and upgrades to our range.

Aussie Buckets warranty comparison

Whichever warranty cover you choose, you can rest assured that we’ll always have you covered.

Component/Category	Base Warranty Period	Comprehensive Warranty Period
Static Structural Components (e.g., steel material, welds)	5 years	5 years
Hydraulic Components (e.g., seals, cylinders, motors, fittings, hoses)	12 months	5 years
Mechanical Components (e.g., latch systems, pivot pins)	12 months	5 years
Ground Engaging Tools (GET) Failure	12 months	5 years
Electrical Components	12 months	5 years
Attachment Fitment	12 months	5 years
Installation and Maintenance by Us	12 months	5 years
Priority Service Coverage	Not Included	Included
Labour for Replacement Components	Not covered	Covered for all components except hoses, couplers, adapters, and GET
Transport Costs	Not covered	Covered up to $1000 AUD per claim for return to Aussie Buckets and delivery to original address